Why Expert Customer Service is Essential for Providers of Printing Solutions

As we progress towards a digital era within commercial industries and the world as a whole, it becomes increasingly important for service providers to offer exceptional customer service to their clients. Toshiba is committed to providing our clients with a range of services, including a host of maintenance contracts for regular upkeep of the print solutions within your organisation. Keep reading below for more information.

Toshiba’s maintenance contract offering as a service

As a leading provider of print solutions for business, Toshiba’s maintenance contracts are ideal for clients looking to maximise their return on investment while ensuring their printer or print fleet continues to perform at an optimal level. With the additional provision of technical support available to our clients who opt for our maintenance contracts, our level of customer service remains unrivalled.

Our range of maintenance contracts cater to the needs and budget of various businesses and can be upgraded over time. These contracts are listed below:

• Full-service maintenance contract:

Organisations looking at fully maintaining their print fleet can take advantage of our full-service maintenance contract. As an all-inclusive package, this maintenance contract covers the cost of labour, spare parts for maintenance, and the cost of consumable goods for your print fleet (excluding paper).

• Labour plus spare parts contract:

The labour plus spare parts contract is suited to businesses working with a smaller budget who are looking to ensure that maintenance is accessible for the organisational print fleet on hand. The benefits of this particular contract include having access to the full coverage of labour costs as well as having spare parts covered when the need for maintenance arises. This helps you to plan effectively and ensure that the bulk of your maintenance costs are covered.

• Labour only contract:

Organisations working with a minimal budget can choose to opt for our labour only contract, which covers the full costs of labour on your printing device when maintenance is required. 

Why should I invest in a maintenance contract for my print fleet?

Toshiba’s range of maintenance contracts is the ideal choice for organisations looking to enjoy predictable costs without unprecedented repairs or maintenance work that may cause a disturbance to operational cash flow. Whether you are considering full coverage or would prefer a cheaper alternative, our various maintenance contracts are sure to meet your needs.

As a brand that values our clients and believes in delivering great customer service, we avail our helpful technical support to all our clients who make use of our maintenance service offering. 

Some benefits of adopting a maintenance contract with Toshiba include the following:

• Ensure minimal operational downtime: with any great maintenance contract from Toshiba comes exceptional service delivery. This is how you get to enjoy the freedom of your maintenance contract and diarise your device’s planned maintenance to avoid operational downtime.

• Enjoy a plethora of additional add-on services: no matter which maintenance contract you opt for, you can choose to include Toshiba’s convenient add-on services to optimise your business and ensure additional productivity within the workplace. Our “just-in-time” ordering offer works hand-in-hand with eCC monitoring on your device to notify you when your consumables start to run low.
• The ability to predict your expenses: avoid unforeseen costs and enjoy being able to foresee your expenses with our maintenance contracts. Our contract periods and fixed costs ensure that you can predict your operational costs on a monthly basis. Simply get in touch with your local dealer as and when an issue arises so that he or she can put you in touch with a technician to repair your device at no added cost.

Customer service is the ultimate factor that will determine whether your organisation has chosen the correct printing solutions service provider for enhanced workplace productivity and excellent service delivery when it is required. Toshiba is well-versed in retaining our clients' thanks to the commitment we show towards customer satisfaction. Not only are our products recognised on an international scale for their level of quality and performance, but our service delivery is a contributing factor that continues to set us apart from the rest.

Toshiba collaborates with exclusive partner resellers and providers to make our printing equipment and customer service solutions available within various locations across the world. As an industry leader in printing solutions for business, we believe in providing our clients with only the best in products and services. Likewise, Toshiba’s exclusive partners aim to provide stellar customer service, but we advise customers that maintenance contracts may vary based on country-specific location. You can locate a Toshiba distributor within your area to explore the maintenance contracts and printing equipment available within your region or country.

To view our full list of printing solutions, visit our website for more information.

Alternatively, navigate to our website to browse our wide selection of print equipment and services. Contact us today to locate a local dealer near you or to make an inquiry about our product offering within your local area.